FAQs

 

| NATIONWIDE SHIPPING AVAILABLE | 

FAQ

How do I make a purchase online?

Shopping online can be daunting and you may have some reservations. Here is a step by step process of how you can make your safe purchase today.

  1. Add item(s) to your cart
  2. Click the CHECKOUT button in the top right corner of the page
  3. Fill in your 'customer information' providing a valid email address & shipping address - we have an SSL certificate which ensures your information is kept PRIVATE. We do not store this information.
  4. If you have a Discount Code or Voucher, you may insert the code in the 'Discount' box & click Apply
  5. Click 'Continue To Shipping Method' 
  6. Review the shipping information
  7. Click 'Continue To Payment Method'
  8. Select either Credit Card or Bank Deposit payment method
  9. Select 'Same As Shipping Address' if your Billing & Shipping info is the same. Or select 'Use Different Billing Address' if the addresses differ.
  10. Click 'Complete Order'

Payment Method: Credit Card (this will take you to our payment gateway,  Ozow)

You will be taken to a new window, where our payment processing service will take over. Please note that this is a secure payment facility. 

Choose 'Credit/cheque Card' or Direct EFT

Credit/Cheque Card

You will be required to fill in your card info, & also provide an OTP (one time pin) before your payment is processed.

Payment Method: Bank Deposit

Your order is confirmed, & the banking details for you to make a Bank Deposit or EFT will be displayed on this page.

**When doing the EFT/Bank Deposit, please use your Order Number & Surname as a reference

 **Please note: All bank deposits & EFT will require proof of payment, which can be emailed to info@lainicreations.co.za

**Once proof of payment is received, order will be processed. If proof of payment is not received within 72 hours of your order being placed, the order will be canceled. Unfortunately, we cannot hold items indefinitely, as other customers are unable to purchase these items.

Account Holder: N S Gwatidzo

FNB
Account type: Gold Business Cheque
Account number: 62862963529
Branch code: 250655

What now?

Once your order has been confirmed you will receive an email notifying you that we have received your order.

What is the estimated time for my order to be processed?

Pre-Sales: Orders will be dispatched on 1 September

Normal sales:

  • In stock orders are processed within 24 hours on weekdays 
  • Embroidery orders take 3-5 business days to be dispatched 

When will I receive my order?

All orders are sent via courier (door to door), & take 3-7 working days for main cities to be delivered to you. If your address is in an outlying area, it can take up to 7 days for the order to be delivered.

We are an online retailer and deliver nationwide. We do not allow for order collections from our office or warehouse. The service we offer is a door-to-door service. This means that the shipment is delivered to the address, not the person. i.e. If the person is not available it can be left with anyone at that address e.g. security, staff, reception, etc.

Can I track my order?

Orders can be tracked online via the link you receive with the confirmation of your order. 

Once your order has been picked up by the courier, you will receive an email notification. Click "View Your Order" to view the tracking number. When you click the tracking number, it will take you to the courier website where you will be able to view the status of your shipment.

**In the VERY unlikely event that your parcel is 'lost' or not delivered, please email info@lainicreations.co.za . Laini Creations will not be held liable should the customer notify us after 30 days of the order being shipped. No refund/credit will be issued after this 30 day period. 

Is it safe to use my credit card on your site?

We use the industry-trusted, South African payment processing service, Ozow. None of your credit card details will be revealed. Ozow is secure & approved by all major banks in South Africa.

Can I cancel my order after it has been paid?

 

Once orders are processed, there will be no cancellations or refunds

 

What is our refund or return policy?

We are happy to process any returns or exchanges! Return requests will be approved at the discretion of Laini Creations. Kindly send photos of product(s) in question to info@lainicreations.co.za where we will advise on the parameters thereof.

Kindly ensure that packages are returned in original condition received including the branded packaging. Defective products will be replaced at no extra cost to you and include products that are not colourfast after the 1st wash and have faulty stitching.

Products will not be eligible for return if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property. This includes products that have been worn or damaged.

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